Contact
We'd love to hear from you. Whether you have a question about a fragrance, need help with an order, or want to share feedback, our team reads every message.
How to reach us
The fastest way to get an answer is by email:
We typically respond within 1 business day, Monday through Friday.
What to include
To help us help you faster, please include:
- Your order number (if your question is about an existing order)
- A short description of what you need
- Photos, if relevant — for example, if an item arrived damaged or looks incorrect
Common questions we can help with
- Order status and tracking
- Returns, exchanges, and refunds (see our Refund Policy)
- Shipping questions (see our Shipping Policy)
- Product questions — sizes, notes, availability
- Gift orders and bundles
- General feedback and suggestions
Mailing address
Bonded Brandz
267 Kentlands Blvd, Ste 5048
Gaithersburg, MD 20878
United States
Please email us before sending any package. Product returns require prior authorization and a specific return address, which we'll provide when you contact us.
About Bonded Brandz
Bonded Brandz is a family-run online fragrance retailer. We're passionate about helping our customers discover fragrances they'll love. Thanks for stopping by.