Refund policy

Last updated: September 17, 2026

We want you to be happy with your purchase. If something isn't right, contact us at bondedbrandzinfo@gmail.com within 14 days of delivery and we'll help make it right.

What we accept for return

Unopened, unused fragrances in their original, sealed packaging (cellophane intact, cap unremoved).
Items received damaged in transit, incorrect items, or items missing from your order.

What we cannot accept

For product integrity, hygiene, and resale reasons, fragrances that have been opened, sprayed, or had their factory seal removed are not eligible for return.
Items reported more than 14 days after delivery.
Final sale, clearance, gift-with-purchase, or promotional items marked non-returnable at the time of purchase.

How to start a return

Email bondedbrandzinfo@gmail.com with your order number and a photo of the item. We'll respond within 2 business days with next steps, including the correct return shipping address. Please do not ship items back until you have received return instructions from us — items sent to the wrong address may not be received or refunded.

Return shipping

If the return is due to our error (wrong item, damaged, missing), we'll cover return shipping.
Otherwise, return shipping is the customer's responsibility.

Refunds

Once the returned item is received and inspected, we'll issue a refund to your original payment method within 5–7 business days. Shipping charges on the original order are non-refundable except when the return is due to our error.

Damaged or missing items

If your order arrives damaged or an item is missing, contact us within 7 days of delivery with photos of the packaging and product so we can file a claim and send a replacement.

Contact

Bonded Brandz — a family-run online fragrance retailer. Email bondedbrandzinfo@gmail.com or write to us at 267 Kentlands Blvd, Ste 5048, Gaithersburg, MD 20878, United States.